FAQ: Shipping and Returns

My tracking information isn’t updating. What should I do?

Once the product leaves our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. Tracking numbers can take 24-48 hours to update and load in the system before movement is displayed.

My order says it was delivered, but I never received it. What should I do?

Please allow 3-5 business days for the package to be delivered. The shipping carrier can mark the package as delivered, but it will arrive later. If the package doesn’t arrive after the 5th day, please reach out to us at contact@osilas.com and we can further assist you.

My order is being shipped to the wrong address. What should I do?

Once an item ships, we can no longer update your shipping address. Please reach out to the respective carrier. If you input the incorrect address at checkout, OSILAS cannot be held responsible if your order goes missing. We are not liable to refund/replace the order.

My order was stolen. Can you resend my package?

OSILAS is not responsible for lost or stolen packages.

What is your return policy?

We do not offer refunds on our products because they are consumable goods, and it would be a safety risk for us to resell or reuse the returns in anyway.

Do you offer refunds?

We do not offer refunds for our products.

Do you ship outside of the USA?

No, not currently.

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